Help / Support
What are the basic requirements for using e-Tendering portal?
  • A computer with internet connection
  • Digital certificate
  • Login Id and password

What internet settings have to be done in the computer for using e-Tendering portal?
Proxy: If you are using proxy to connect to internet or if your PC is behind the firewall then you need to contact your system administrator to enable connectivity. Please take a note that port 443 should be enabled on our proxy/firewall for HTTPS connectivity.
Pop-ups: Pop-ups should be enabled
Recommended screen resolution: 1024 X 768 pixels
Internet speeds: If you are experiencing slow connectivity to e-Tendering portal then please contact your ISP for desirable speeds
Browser-Text size: For the purpose of Clarity and Visibility we recommend to use text size setting as medium and above (Path on internet explorer: Click on view button --> Text size --> Medium)
Browser-ActiveX Controls Setting:Perform the steps mentioned below to do the required settings:
  • Open internet explorer.
  • Click on "Tools" menu.
  • Click on "Internet options" sub menu from the list.
  • Select "Security settings" tab. Click on "Custom level" button

  • In this window go to ActiveX control & plugs in section and make the changes as mentioned below:
    • Initialize and script ActiveX controls not marked as safe or scripting" change it to "Prompt"

What is digital certificate? Why it is required?
Digital certificate is like your online passport which proves your identity in the faceless world of internet. As per Indian IT Act, 2000 use of valid digital certificate is mandatory for any e-Tendering portal.
Major objectives for using digital certificate are as mentioned below:
  • Authorization
  • Security
  • Confidentiality
  • Non repudiation

Download Capicom Control:

To know more about digital certificate please visit www.cca.gov.in

"For Only Technical Assistance issue to e-Tender Submitting: Vendors are requested to kindly mention the URL of the Portal and Tender ID / Auction ID in the subject while emailing any issue of Technical Assistance for Tender / Auction along with the Contact details. Also, Bidder Manual is available on website for more clarification.

For Online Payment (e-Payment) Related Issue: Vendors are requested to kindly go through the document of Instructions for Online Payment which is available on homepage of the website before you call or email us.

Vendors may Contact Us for assistance related to their below queries:

Vendor's Queries Contact Numbers Mail ID
  • New Bidder Registration (Portal Registration).
  • Registration Charges Query (Online or Offline).
  • Vendor's ID / Profile Activation.
  • Renewal of Vendor's ID.
  • Get a New Digital Certificate (DC).
  • DC Renewal or Verification, etc.
  • +91-(79)- 40016 866
  • +91-(79)- 40016 840
  • +91-(79)- 40016 838
  • +91-(79)- 40016 818
  • +91-(79)- 40016 821
For any, Technical Assistance related to e-Tender
filling / submitting. (Pl read Bidder Manual
for any clarification).
  • +91-(79)- 4027 0555
  • +91-(79)- 4027 0563
  • +91-(79)- 4027 0564
  • +91-(79)- 4027 0507
  • +91-(79)- 4027 0548
ICICI Bank Help-desk numbers for NEFT/RTGS,
Payment Transfer related assistance in e-Tender
  • +91-(22)-6137 6644
  • +91-(22)-6137 6752
e-Payment Related Queries
(Document Fees & EMD) - Pl read
Instructions for Online Payment document
which is available on website before you call or mail us.
  • +91-(79)- 4027 0555
  • +91-(79)- 4027 0564
  • +91-(79)- 4027 0507
  • +91-(79)- 4027 0563

e-Procurement Technologies Ltd. (abcProcure)
A-201/208, Wall Street - II, Opp. Orient Club,
Nr. Gujarat College, Ellis Bridge, Ahmedabad - 380 006, Gujarat (India)
Tel: +91-(79)-4027 0555 | 563 | 564 | 507 | 548
Cell: +91-93745 19729, +91-93286 57215
Fax: +91-(79)-40016 876
E-Mail: Support@abcProcure.com | Support@ProcureTiger.com

Timing: Please feel free to get in touch us with during week days (Monday - Saturday) any time between

  • Indian Standard Time (+5:30 GMT): 10:00 AM - 07:00 PM (Monday to Friday)
  • Indian Standard Time (+5:30 GMT): 10:00 AM - 05:00 PM (Saturday)

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                                           Website Developed & Maintained By e-Procurement Technologies Ltd